Shipping policy

CANEZO Shipping Policy

1. Shipping Methods and Timeframes

At CANEZO, we are committed to ensuring that your products reach you promptly and in perfect condition. Our standard shipping timeframe is within 3 business days from the date of order confirmation.

Order Processing:

  • Order Confirmation: Once your order is placed, you will receive a confirmation email with details of your purchase.
  • Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Shipping Time: After processing, your order will be shipped and delivered within 3-4 business days.

Shipping Carriers:

We use reputable carriers to ensure timely delivery of your orders. The carrier used may vary based on your location and shipping option selected.

2. Shipping Rates and Fees

Domestic Shipping:

  • Standard Shipping (4-5 Business Days)
  • Shipping rates are Rs. 200/-

3. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can track your order through the carrier's website using the provided tracking number.

4. Shipping Restrictions

P.O. Boxes and APO/FPO Addresses:

  • We currently do not ship to P.O. Boxes or APO/FPO addresses.

Remote Locations:

  • Deliveries to remote or rural areas may take longer than the standard shipping times.

5. Shipping Delays

While we strive to ensure timely delivery, there may be instances where shipping delays occur due to circumstances beyond our control (e.g., weather conditions, carrier delays). We will do our best to communicate any significant delays to you.

6. Order Changes and Cancellations

Order Changes:

  • If you need to make changes to your order (e.g., shipping address, product selection), please contact us within 24 hours of placing your order. Changes may not be possible once the order has been processed.

Order Cancellations:

  • If you wish to cancel your order, please contact us as soon as possible. Cancellations may not be possible once the order has been shipped.

7. Damaged or Lost Packages

Damaged Packages:

  • If your package arrives damaged, please take photos and contact us immediately. We will arrange for a replacement or refund as appropriate.

Lost Packages:

  • If your package is lost during transit, please contact us with your order details. We will work with the carrier to locate your package or provide a resolution.

8. Contact Us

If you have any questions or need assistance with your order, please contact our customer support team at:

CANEZO is committed to providing excellent customer service and ensuring that your shopping experience is seamless and enjoyable. Thank you for choosing CANEZO!