We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

The item will NOT be eligible for a return if the package received has its seal ripped, the item inside has been opened, the item inside has expired, or if it does not taste or smell good (has gone bad). You’ll also need a receipt or proof of purchase.

To start a return, you can contact us at canezo.official@gmail.com or WhatsApp us at +92 309 2662714. Please note that returns will need to be sent to the nearest courier office that has delivered your parcel.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any question.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items cannot be returned due to a change of mind.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at +92 309 2662714 or canezo.official@gmail.com.